Shipping Policy

Lafendro Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Range

  • Countries: We currently ship within the United Kingdom.
  • Future Expansion: Expansion to other shipping areas is being considered.

Shipping Costs

  • Within the United Kingdom: Free shipping on all orders.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Last Order Time: 22:00 (GMT+00:00) Greenwich Mean Time (London).
  • Weekend Orders: Orders placed on weekends are processed the next business day.

Transit Time

  • Estimated Delivery Time: 5-7 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Shipping Process

  • Reliable Courier Services: We ship via YunExpress, Evri, and Royal Mail.
  • Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
  • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

Tracking Instructions

  • Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
  • Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
  • Questions: Our support team is ready to assist with any questions about tracking your order.

Missing Items Procedure

  • Reporting Missing Items: Contact our customer service within 7 days of receiving your package via lafendry.help@gmail.com
  • Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

Return Policy

  • Returns: Returns are accepted within 30 days of receiving your order.
  • Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
  • Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.

This policy aims to provide clear and comprehensive information to ensure customer satisfaction and transparency in the shipping process.

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schrijf het retour beleid ook in het engels graag

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Natuurlijk, hier is het retour- en terugbetalingsbeleid voor Lafendro in het Engels:

Return and Refund Policy

Lafendro

United Kingdom

Email: lafendry.help@gmail.com

Address: Primulastraat 25 Helmond, Noord-Brabant 5701WG, Netherlands

Lafendro Return and Refund Policy

Scope and Intent
This Return and Refund Policy applies to all purchases made through the Lafendro website.

Contact Information
For questions about returns and refunds, please contact our customer service via:

  • Email: lafendry.help@gmail.com
  • Address: Papevoort 10, Veldhoven, Noord-Brabant, 5503PL, Netherlands

Return Window
Customers in the United Kingdom have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.

Return Instructions

  1. Return Notification: To initiate a return, contact our customer service at info@lafendy.com with your order number and a detailed reason for the return.
  2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.

Packaging and Shipping

  • Safely pack the item in the original packaging with all labels and tags still attached.
  • Include the return authorization form and any necessary supporting documents or images.
  • Download and print the return label from the link provided in our email.

Return Costs
Customers are responsible for return shipping costs unless the item is defective or not as described. In such cases, Lafendro will cover the return shipping costs.

Specific Return and Refund Conditions

  • Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging.
  • Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Lafendro will cover the return shipping costs and provide a replacement product or a refund.
  • Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
  • Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
  • Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
  • Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging.

Timelines

  • Return Window: Returns must be reported and shipped within 30 days of receiving the product.
  • Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.
  • Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
  • Refund Period: After the return is approved, it takes up to 14 days to process the refund to the original payment method.
  • Refund Methods: Refunds are made to the original payment method used at the time of purchase.

Exceptions to the Return Policy
The following products cannot be returned:

  • Custom or personalized items
  • Hygiene products (e.g., socks, underwear) unless unopened and unused

Return Address

Primulastraat 25 Helmond, Noord-Brabant 5701WG, Netherlands


Shipping Method and Costs

  • Shipping Method: YunExpress, Evri, Royal Mail
  • Estimated Return Costs: Approximately 15 GBP per package

Legal Rights
This policy does not affect any applicable legal rights.

Questions?
Visit our Frequently Asked Questions page or contact our customer service.

This policy aims to provide clear and comprehensive information to ensure customer satisfaction and transparency in the return and refund process.